Please contact us immediately with your order number and image of the damage and we will investigate to issue a refund or replacement for you.

If you find yourself in a situation where you would like to cancel the order, please let us know. Contact us immediately. Orders that have been processed are not eligible for cancellation.

Once your order has been shipped, you will receive an email with a tracking link. Please allow 48-72 hours for the link to update and show any information. The tracking links may not update but the package is on its way as it has left the warehouse.

Our Ultra Car Mats are custom-made to the specs of your vehicle. The production process takes around 5-7 working days and please allow 10-21 days for shipping.